Have a question about a booking, a payment, driver verification, or a safety concern? Our Winnipeg-based support team replies within 4 hours during business hours, in English, French, and Spanish, across Canada, the United States, and Mexico.
We reply to most messages within 4 hours during business hours. Urgent safety issues get priority handling around the clock.
Assistance in English, French, and Spanish. We serve riders and drivers across Canada, the United States, and Mexico.
All concerns are handled confidentially. We never share your personal information without your permission.
Whether you need help finding a ride, have a question about a booking, want to report a safety concern, or are interested in driving with us — we are here to listen and assist. Our support team handles thousands of inquiries every month from riders and drivers across North America.
RideCarpooling.com is North America's leading intercity carpooling and rideshare marketplace, operated by 2-Nice Rideshare and Carpooling Transport Services Inc. from our headquarters at 635 St. James Street, Winnipeg, Manitoba, Canada. We connect passengers looking for affordable long-distance rides with verified drivers who have empty seats. Our platform operates across Canada, the United States, and Mexico, serving more than 120 cities and handling over 48,000 rides every month.
The most common reasons riders and drivers contact us include: questions about how to book a ride between cities like Winnipeg and Toronto, understanding the cancellation and refund policy, updating driver licence and vehicle documents for verification, reporting a safety concern or suspicious user behaviour, troubleshooting payment issues with Stripe or PayPal, and requesting information about our driver recruitment programme. We also receive partnership inquiries from universities, corporations, and travel agencies interested in white-label carpooling solutions.
Every inquiry is logged in our secure support system and assigned a unique ticket number for tracking. For time-sensitive matters, we recommend using the in-app chat or calling our support line directly at +1 (437) 871-0939.
635 St. James Street, Winnipeg, MB R3G 3R4, Canada
Fill out the form below and a real person from our Winnipeg-based team will get back to you within one business day.
How do I find a ride on RideCarpooling?
Use the search bar on our homepage. Enter your departure city and destination, pick a date, and we will show all matching rides. You can filter by price, departure time, and driver rating, then book your seat in seconds.
Is it safe to share a ride with someone I don't know?
Yes. All drivers verify their identity before posting rides. Every user has a public profile with ratings and reviews. Messages and payments stay on the platform, and you can share your live trip location with trusted contacts.
How much does a carpool ride cost?
Drivers set their own prices, usually between CA$0.20 and CA$0.30 per kilometre per seat. A Toronto to Montreal ride (about 550 km) typically costs around $45 per seat. Prices are transparent — you see the full cost before booking.
What happens if I need to cancel my booking?
Cancel from your dashboard. Cancellations more than 24 hours before departure get a full refund. Within 24 hours, refunds are issued as platform credits. If a driver cancels, all passengers receive automatic full refunds.
Which cities and routes do you cover?
We operate across Canada, the United States, and Mexico — over 120 cities. Popular corridors include Toronto to Montreal, Vancouver to Calgary, New York to Washington DC, Winnipeg to Brandon, and Mexico City to Guadalajara.
