Get expert help with ride bookings, payment issues, account verification, driver payouts, safety reporting, and technical problems. Browse our FAQ or submit a ticket — most requests get a response within 24 hours across Canada, the USA, and Mexico.
Search rides, book seats securely, understand refunds, update your profile, and recover account access.
Document verification, payout scheduling, earnings model, managing rides, and resolving disputes.
Identity verification, public ratings, privacy filters, live trip sharing, and 24/7 emergency support.
Welcome to the RideCarpooling.com Help and Support Center, your one-stop destination for resolving ride bookings, payment issues, account verification, driver earnings, safety reports, and technical problems. Our platform connects thousands of passengers and drivers across Canada, the United States, and Mexico every single day, and our support team is committed to making every interaction fast, helpful, and human.
If you are a passenger, we can help you search for rides between cities, book your seat securely through Stripe, understand our cancellation and refund policies, update your profile information, report a driver or safety concern, and recover access to your account. Our booking system covers popular intercity routes including Winnipeg to Toronto, Toronto to Montreal, Vancouver to Calgary, New York to Washington DC, and Mexico City to Guadalajara, with more than 120 cities in our network.
If you are a driver, our support team assists with licence and vehicle document verification, payout scheduling through PayPal and direct bank transfer, understanding the driver earnings model, managing your posted rides and passenger bookings, and resolving disputes or passenger no-show situations. Verified drivers get priority in search results and can access instant booking features that help fill seats faster.
We take safety and trust extremely seriously. Every driver must complete identity verification before posting rides. All users have public ratings and reviews from past trips. Our privacy filter automatically blocks phone numbers and email addresses from being shared in messages. You can share your live trip location with trusted contacts. If you ever feel unsafe during a ride, our 24/7 emergency support line and in-app reporting tools are always available.
Our support team operates from Winnipeg, Manitoba, Canada, and serves users in English, French, and Spanish. Most non-urgent tickets receive a response within 24 hours. Safety-related reports are escalated immediately and handled with the highest priority. Every support request is assigned a unique ticket ID for tracking, and you will receive email updates at every stage of the resolution process.
How do I cancel my booking and get a refund?
Go to your Dashboard, then My Bookings, find the booking and click Cancel. Cancellations made 24 or more hours before departure receive a full refund. Within 24 hours, a partial refund may apply. Refunds are processed within 5-10 business days.
My payment was charged but I didn't get a confirmation email.
Check your spam or junk folder first. If it is not there, open your Dashboard then My Bookings to verify the booking status. If the booking is confirmed but no email arrived, contact us with your booking reference and we will resend it.
How long does a payout take for drivers?
Earnings are held for 48 hours after ride completion for dispute protection. After that you can request a payout from your Driver Dashboard. Payouts are processed within 3-5 business days via PayPal or bank transfer.
I can't log into my account.
Use the Forgot Password link on the login page. If you signed up with Google or Apple, make sure you use the same method. If the issue persists, contact us with your registered email address.
How do I report a driver or passenger?
Report a user from the ride detail page or from your trip history. Click the three-dot menu next to the user and select Report. For urgent safety concerns, contact us immediately via email or the in-app emergency tools.
How do I verify my driver account?
Go to Profile then Verify Documents and upload your driver's licence (front and back), a selfie, and vehicle photos. Verification typically takes 1-3 business days and you will receive an email once approved.
Our Winnipeg-based support team is ready to assist. Reach out and we'll respond within 24 hours.
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