Your safety is our top priority. Understanding our safety features and protocols helps keep every ride secure for drivers and passengers alike.
Always verify driver's profile photo, name, and vehicle details before getting in the car. Use in-app verification features.
Check user ratings and reviews before booking. Drivers and passengers with consistently high ratings create safer experiences.
Share your trip with a trusted contact using the in-app "Share Trip" feature. They can see your real-time location.
All calls between drivers and passengers use masked numbers. Your real phone number stays private.
Keep all communication within the platform. Never share personal contact info before the ride is confirmed.
If something feels wrong, you have the right to ask to be let out at a safe location. Your safety always comes first.
Is my personal phone number visible to other users?
No. All calls are routed through masked numbers. Your real phone number is never shown to other users.
What should I do if the vehicle doesn't match the profile?
Do not get in the car. Cancel the ride and report the issue immediately through the app.
How do I report a safety concern?
Use the in-app "Report" button, visit our contact page, or email support@ridecarpooling.com. All reports are confidential.
What happens after I report an incident?
Our safety team reviews every report within 24 hours. We may temporarily suspend accounts pending investigation and, when appropriate, escalate to law enforcement.
