Data & Account Deletion
You have the right to delete your account and all associated personal data at any time. This page satisfies the requirements of Facebook, Google Play, and Apple App Store.
Last Updated: April 28, 2026
This page is required by
Required by Facebook Login policy
Google Play
Required by Google Play Data Safety policy
Apple App Store
Required by Apple App Store Review Guidelines §5.1.1
Data Deletion URL (for app store submissions)
Paste this URL into Facebook Developer Console, Google Play Console, and Apple App Store Connect:
Data We Collect & Store
When you create an account or sign in via Facebook, Google, or Apple, we may collect:
Delete Account In-AppFastest
Required by Apple — Apple App Store mandates that account deletion be available directly within the app.
Log in and delete your account directly from your Profile settings. All personal data is removed within 30 days.
- 1Log in at ridecarpooling.com/login
- 2Go to Profile (top-right menu → Profile)
- 3Scroll to the bottom → click "Delete Account"
- 4Confirm deletion — data removed within 30 days
Submit a Deletion Request by Email
Accepted by Facebook, Google Play & Apple — use this if you no longer have access to your account.
Email us and we will process your request within 30 days and send a confirmation.
Send your request to
Include in your email
- Subject line: "Data Deletion Request"
- The email address linked to your account
- Which login method you used (Facebook / Google / Apple / email)
- Your full name (to help us locate your account)
What Gets Deleted vs. Retained
Profile & account information
Profile photo & avatar
Messages & conversations
Saved rides & preferences
Push notification subscriptions
Social login links (Facebook, Google, Apple)
Driver verification documents
Emergency contact information
Anonymized ride statistics
No personal identifiers — used for platform analytics only
Financial transaction records
Retained up to 7 years as required by Canadian tax law
Deletion Timeline
Immediately
Account deactivated — you are logged out of all devices and sessions
Within 7 days
Profile removed from public view, search results, and driver listings
Within 30 days
All personal data permanently and irreversibly deleted from our systems
Up to 7 years
Anonymized financial records retained as required by Canadian tax law (no personal identifiers)
Platform-Specific Compliance Notes
This page serves as the Data Deletion Instructions URL required by Facebook's Platform Policy. Users who revoke Facebook Login permissions can request full data deletion via the methods above.
Google Play
This page satisfies Google Play's Data Safety section requirement for a data deletion URL. Users can delete their account and all associated data using Method 1 (in-app) or Method 2 (email).
Apple App Store
Per Apple's App Store Review Guidelines §5.1.1(v), account deletion is available directly within the app (Profile → Delete Account). This page provides supplementary instructions for users who need additional assistance.
Questions about your data?
Our privacy team responds to all data requests within 48 hours.