Data Deletion & Account Deletion Instructions

This page is required by

Facebook Platform Policy requirement

Google Play Data Safety policy

Apple App Store Review Guidelines §5.1.1

🔗 Data Deletion URL (for developers)

Paste this URL into Facebook Developer Console, Google Play Console, and Apple App Store Connect:

https://ridecarpooling.com/data-deletion

💻 Data We Collect & Store

When you create an account or sign in via Facebook, Google, or Apple, we may collect:

Full name

Email address

Profile photo

Phone number (if provided)

Ride pickup & dropoff locations

Vehicle information (drivers)

Payment info (via Stripe)

In-app messages

Social login IDs

Push notification subscription

1

Delete Account In-App Fastest

Required by Apple — Apple App Store mandates that account deletion be available directly within the app.

Log in and delete your account directly from your Profile settings. All personal data is removed within 30 days.

1Log in at ridecarpooling.com/login
2Go to Profile (top-right menu → Profile)
3Scroll to the bottom → click "Delete Account"
4Confirm deletion — data removed within 30 days

Log In to Delete Account

2

Submit a Deletion Request by Email

Accepted by Facebook, Google Play & Apple — use this if you no longer have access to your account.

Email us and we will process your request within 30 days and send a confirmation.

Send your request to

privacy@ridecarpooling.com

Include in your email

✓Subject line: "Data Deletion Request"

✓The email address linked to your account

✓Which login method you used (Facebook / Google / Apple / email)

✓Your full name (to help us locate your account)

🗑 What Gets Deleted vs. Retained

🗑

Profile & account information

🗑

Profile photo & avatar

🗑

Messages & conversations

🗑

Saved rides & preferences

🗑

Push notification subscriptions

🗑

Social login links

🗑

Driver verification documents

🗑

Emergency contact information

🔒

Anonymized ride statistics

No personal identifiers — used for platform analytics only

🔒

Financial transaction records

Retained up to 7 years as required by Canadian tax law

🕑 Deletion Timeline

Immediately

Account deactivated — you are logged out of all devices and sessions

Within 7 days

Profile removed from public view, search results, and driver listings

Within 30 days

All personal data permanently and irreversibly deleted from our systems

Up to 7 years

Anonymized financial records retained as required by Canadian tax law (no personal identifiers)

🛒 Platform-Specific Compliance Notes

f

Facebook

This page serves as the Data Deletion Instructions URL required by Facebook's Platform Policy. Users who revoke Facebook Login permissions can request full data deletion via the methods above.

G

Google Play

This page satisfies Google Play's Data Safety section requirement for a data deletion URL. Users can delete their account and all associated data using Method 1 (in-app) or Method 2 (email).



Apple App Store

Per Apple's App Store Review Guidelines §5.1.1(v), account deletion is available directly within the app (Profile → Delete Account). This page provides supplementary instructions for users who need additional assistance.

Data & Account Deletion