What verification is required for drivers?

All drivers must verify their email and phone number. Optional government ID verification unlocks the Verified badge and improves booking rates.

What should passengers do before entering a vehicle?

Confirm the driver's name, profile photo, vehicle make, colour, and licence plate match the booking details before entering any vehicle.

What is the emergency number for carpooling trips?

In an emergency, always call 911 first (Canada, USA, Mexico). Then contact RideCarpooling.com 24/7 support at +1 (437) 871-0939.

What happens if I experience harassment on the platform?

Any form of harassment results in immediate permanent ban. All reports are investigated within 24 hours. Report via the in-app Report function or email support@ridecarpooling.com.

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Your Safety Comes First

Safety Guidelines

A safe journey is a great journey. Read our platform safety rules for drivers, passengers, and our broader community standards.

In an emergency, always call 911 first (Canada, USA, Mexico). Then contact our 24/7 support line.

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Valid Licence Required

Maintain a valid driver's licence appropriate for your vehicle type and the country you are driving in at all times.

Roadworthy Vehicle

Your vehicle must pass annual safety inspections. Keep it clean, mechanically sound, and equipped with seatbelts for all seats.

No Smoking Policy

Smoking (including vaping and cannabis) is strictly prohibited inside the vehicle during rides, regardless of passenger consent.

Zero Alcohol Tolerance

Driving under the influence of any substance is illegal and grounds for immediate permanent ban from the platform.

Hands-Free Devices Only

Never use a handheld phone while driving. Use a properly mounted device with voice control or pull over safely to check messages.

Respect Speed Limits

Obey all traffic laws and posted speed limits. Passengers have the right to ask you to slow down — please respect this.

Confirm Pickup Points

Confirm exact meeting location via in-app chat before departure. Never ask passengers to meet in unsafe or isolated locations.

Accurate Profile

Your vehicle make, model, colour, and licence plate must match what you post. Never impersonate another user.

Trust & Verification

How We Verify Our Members

Email Verification

All new accounts require a verified email address before any platform activity is permitted.

Required

Phone Verification

A valid phone number is confirmed via SMS code. This ties every account to a real person.

Required

Government ID Check

Drivers and passengers who submit a government-issued ID earn a Verified badge and get priority placement.

Optional — Recommended

Emergency

Emergency Contact Numbers

🇨🇦 Canada

911

Police, Fire, Ambulance

🇺🇸 USA

911

Police, Fire, EMS

🇲🇽 Mexico

911

Emergencias

Platform Support

+1 (437) 871-0939

24/7 — RideCarpooling.com

Report a Safety Concern

If you experience or witness a safety violation, harassment, or fraudulent behaviour, please report it immediately. All reports are reviewed within 24 hours.

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